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Open Statement to Verizon Wireless


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I have been here before with Verizon and I did not like it then any more than I like it now. Your business and corporate structure may work well for you but it is not consumer nor customer friendly. It is only because of a few face to face encounters with quality folks who work for Verizon in some capacity or another (the latest being a Mr. Keithley McCutcheon) that Verizon retains our business.  The ‘ 5 Spot’ seems like the Edsel of ‘wifi’ cards: it did not serve us well and was costing us money in terms of the amount of time it was down or the amount of time we were on the phone with a Verizon tech support person.  Those tech support people ought to be trained not to keep a customer on the line any longer than 20 minutes, 30 minutes max. And then after failure to resolve the issue never ever shift gears into droning on reading legalese.  That is sure to have your customers eyes rolling back in their heads.  Another issue: too many different outlets are advertising Verzion Wireless or advertising as Verizon Wireless and selling to the consumer. In the end the consumer can only deal with one of the many as opposed to any or all.  Not consumer friendly.  Last but not least we find after lots of time on the phone, reading e-mails, reading print that we are unable to access billing details online through our account without a charge.  The same information that we will receive in print at the end of the month in the mail. Once again not consumer friendly.

Verizon Wireless get a clue.  You need to be customer friendly and consumer advocates otherwise it feels like we are being peddled cells phones and wifi products and contracted services by the used car sales stereotype of the past.

Categories: Uncategorized
Posted by bigdawg on January 21, 2011

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